Shipping policy

Handmade Just for You

At Buck & Fin Co., every piece is handcrafted with care and attention to detail. Because many of our products are made to order, production times will vary depending on the design, materials, and current workload.

We appreciate your patience and understanding as we create a piece that is truly worth the wait.

Processing & Production Times

Most orders require production time before shipment.

While many orders are completed within a few weeks, some projects may take longer depending on material availability, design complexity, and order volume.

Certain materials used in our jewelry may need to be specially ordered from suppliers before production can begin. In these situations, production may be delayed while we wait for materials to arrive.

We will make every effort to keep customers informed if significant delays occur.

Custom Jewelry Orders

Custom and keepsake jewelry often require additional time due to the unique nature of each project.

Production timelines for custom orders may vary based on:

  • Material availability

  • Design complexity

  • Customer approvals

  • Volume of current orders

Estimated completion dates are provided as guidelines and are not guaranteed.

Shipping Carriers

Orders are shipped using trusted shipping carriers selected by Buck & Fin Co.

Shipping options and delivery estimates will be provided at checkout when available.

Delivery Times

Once an order has shipped, delivery times are determined by the shipping carrier.

Buck & Fin Co. is not responsible for shipping delays caused by:

  • Carrier delays

  • Weather conditions

  • Natural disasters

  • Postal service disruptions

  • Customs processing

  • Incorrect shipping information provided by the customer

Tracking Information

When available, tracking information will be provided once your order has shipped.

Please allow up to 24-48 hours for tracking information to update after receiving your shipping notification.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address.

Buck & Fin Co. is not responsible for orders shipped to an incorrect address provided during checkout.

Additional shipping fees may apply if a package must be reshipped.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include photographs of both the packaging and the item.

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier. We will assist when possible, but Buck & Fin Co. cannot guarantee reimbursement for packages marked as delivered by the carrier.

Questions About Your Order?

If you have questions regarding your order status, please contact us through our Contact Us page and we will be happy to assist you.

Thank you for supporting Buck & Fin Co. and choosing handcrafted jewelry made with care.